Abstracts
Thursday 10.06.2010
Session 2
Hall 1 (NLTM)
Relations between
Authorities and Operators
Chairperson: Mogens Buch-Larsen
Incentive Contracts: Who owns the customer and which incentives make quality? (20 min.) Bård Norheim, UrbanetAnalyse, Oslo
Conclusions from a Nordic research project: Efficient strategies in the co-operation between PTA and operator.
To develop public transport to reach its ambitious goals we have to manage a complex network that has an impact on quality, attractiveness of services and customer satisfaction. A Nordic research project has analyzed one major relation in that network – the cooperation between Authorities and Operators in the capital regions of Copenhagen, Helsinki, Oslo and Stockholm. The objective of the study was to identify successful strategies to promote quality improvement. The results are based on a websurvey and some 50 interviews with representatives from the PTA’s and their operators.
Roughly 20 approaches where cooperation between PTA’s and Operators lead to improved service quality were identified and selected, covering issues such as strategies for competitive tendering, efficient incentives in the contracts, a more optimal distribution of tasks and responsibilities, mutual goals and methods for measuring performance and results, to developing new process-oriented organizations focusing cooperation and business relations.
The research report also discusses important problems that prevent successful development of public transport quality and effectiveness and concludes with some general recommendations: strengthen the role of the operators, involve the customers in the processes of development, establish common values and mission among the actors, limit the role of society to comprehensive questions as strategic goals, efficient infrastructure and coordination of traffic supply and develop competence on all levels of the system.
Sara Björlin Lidén has a Ph D in marketing, with a focus on travel guarantees and customer satisfaction. She has spent the last decade researching and working with drivers of quality and development, mainly in public transport. She conducted this project at her earlier employment as a consultant at WSP, but is currently employed by Grontmij.
Bo Tengblad is now a senior consultant with focus on business development and communication, based on three decades of experience from public transport in Stockholm including membership in the SL Board of Directors as Director of Business development, Marketing Director and other functions.
Thursday 10.06.2010
Session 2
Hall 1 (NLTM)
Relations between
Authorities and Operators
Chairperson: Mogens Buch-Larsen
Efficient incentive contracts in Copenhagen
Soeren Englund
1. The Copenhagen History
2. Why and how do we work with incentives
3. Status on our passenger-incentives-contraacts
4. What about the future?
In Movia’s area we have yearly about 206 million passengers who travel by bus. We work with about 15 operators – 4 of them international bus companies such as Arriva, Keolis, Partnerbus and Nobina, and they run totally around 570 bus lines with 1300 operating buses and 4500 drivers.
Thursday 10.06.2010
Session 2
Hall 2 (NLTM)
Safety and Security
Chairperson: Svein L Alfheim, Ruter
Water damage in hte Helsinki Metro (20)
Matti Lahdenranta
About my presentation some words:
On Sunday afternoon 8.11.1009 a main water pipe (400 mm) was broken at the Helsinki main railway station. Some 10.000 m3 of water spewed out from the pipe straight down to the central metro station. During the first hours the Rescue Department was busy to protect the station and to pump out the water from the station. For HKL it was important to inform the passengers, media and all the citizens what has happened, to plan immediate changers for metro operations as well as changes to tram and bus services and inform about the changes. Never in the history the share of positive feed-back from an accident has been so big as it was after the water damage.
Thursday 10.06.2010
Session 2
Hall 2 (NLTM)
Safety and Security
Chairperson: Svein L Alfheim, Ruter
Dealing with major disruptions in a multiple – operatior system
Hans Andreas Faleide Fristad
Presentation abstract:
When accidents or major technical breakdowns suddenly paralyse vital parts of the city’s public transport network, how can transport capacity be redistributed swiftly and efficiently in a system with a multitude of operators, with separate traffic control functions and separate contract obligations?
Hans Andreas Faleide Fristad
Hans Andreas Faleide Fristad (57) has worked in the public transport sector since 1971, when he as a young student got a part-time job as a tram conductor in Oslo. Since the late 1970’s he has had various positions in both Oslo Sporveier and Stor-Oslo Lokaltrafikk, the two public transport companies that merged in 2008 and became Ruter. His field of work has mostly been PR, press contact and internal information, covering functions as company magazine editor, web-editor and information manager. Hans Andreas is now a special advisor in the communication department of Ruter.
Thursday 10.06.2010
Session 3
Hall 2 (NLTM)
Environment
Chairperson: Per Gellert, Movia
Conclusions for public transport from the Copenhagen Summit on the Environment (COP15). Mikkel Sune Smith
Presentation:
Public transport plays an important role in achieving the goal from the summit that the increase in global temperature should be below 2 degrees Celsius. CO2-emissions from the transport sector does not count when a country’s CO2-emissions are added up but it is still important to reduce CO2-emissions from the transport sector. Hence, public transport must be attractive.
The Danish parliament has agreed that more than half of the future increase in traffic in Denmark should come from public transport. This goal can only be reached if public transport becomes more attractive. Massive investments in the Danish public transport sector have been decided. In April, the Danish Minister for transport presented a report on public transport. In the report the Danish Minister for transport accounts for the Danish policy and visions. The main conclusion from the report is that the massive investments in public transport have brought an unprecedented focus on public transport but large investments are not always enough. Passengers have the right to experience a continuous journey which will only happen if the many parties cooperate better.
Mikkel Sune Smith
Thursday 10.06.2010
Session 3
Hall 2 (NLTM)
Environment
Chairperson: Per Gellert, Movia
Battery operated buses in Copenhagen (20 min.)
Simon Baadsgaard, The City of Copenhagen
Abstract concerning the City Circle
Background
In the effort to lower the numbers of cars, creating good conditions for the tourists, pedestrians and cyclists, improving the environment in the inner-city of Copenhagen, the politicians in Copenhagen decided to improve the bus service in the inner-city (in 2008).
The politicians wanted the bus to serve the smaller streets in the inner-city. Furthermore the bus had to be battery-powered. The project is therefore both a technological experiment and a trial concerning new public transport service in the inner-city of Copenhagen.
The start of service were planned to be in October 2008, but due to delivery problems it was delayed nine months. The bus went into operation the 12th of June 2009.
Simon Baadsgaard
Thursday 10.06.2010
Session 3
Hall 2 (NLTM)
Environment
Chairperson: Per Gellert, Movia
The route
The bus is a ring line and drives in one direction and the name is therefore “City Circle”.
The figure shows that City Circle drives past tourist attractions like Kings Garden, Christiansborg Castle, the National Museum and traffic hubs like Nørreport Station, Central Station and Kgs. Nytorv Station.
A circular trip takes about one hour, and the same tickets and cards are valid on the bus as those used for ordinary buses, trains and Metro.
The busses
The busses are 7 meters long and powered by battery.
The bus emits about 85 % less CO2 than regular buses. City Circle only emits about 258 grams of CO2 per kilometre.
The buses weighs approximately six tonnes. It has a capacity of 21 passengers. On a single charge the bus can run 140-170 kilometres and has a maximum speed of 50 kilometres per hour.
Battery operated buses in Copenhagen (20 min.)
Simon Baadsgaard, The City of Copenhagen
Thursday 10.06.2010
Session 3
Hall 2 (NLTM)
Environment
Chairperson: Per Gellert, Movia
Operation so far
City Circle operates between 9.00-20.00 on weekdays, between 10.00-16.00 on Saturdays and between 11.00-15.00 on Sundays.
The bus has a high frequency with 9-10 departures per hour. To maintain the time schedule is it necessary to have nine buses in operation and two buses in back-up.
As a consequence of illegally parked cars in the small streets and road works it has been necessary on some departures to redirect the route.
Preliminary experiences shows that the number of passengers equals the expected with approximately 2.000 passengers per day. The capa-city of the busses is however not utilized, and the common public perception is that the buses are running empty. One reason could be that the route is designed to meet the needs of tourists and not a daily transport need. The number of passengers has been highest in the summer period and in the Danish autumn holiday (October).
There has been considerable attention concerning City Circle, primarily in Danish medias, but also in international papers. The reference has mainly been positive.
Operation in the future
Copenhagen Municipality has currently started to consider the operation in the future.
There are two perspectives:
• the route
• time schedule
The route
To gain more passengers it is necessary to change the route so it satisfies the needs for the commuters. One main problem with the current route is that it only drives in one direction. This has to be changed, so it drives both way round and reduces the transport time.
The new route will serve Kalvebod Brygge (area near the harbour) where many hotels and conference centers are situated. The City Circle will improve the operation to and from these hotels/conference centers and the Copenhagen Central Station and the rest of the City.
Battery operated buses in Copenhagen (20 min.)
Simon Baadsgaard, The City of Copenhagen
Thursday 10.06.2010
Session 3
Hall 2 (NLTM)
Environment
Chairperson: Per Gellert, Movia
Time schedule
The current time schedule means that City Circle doesn’t drive in the morning peak hour. This has to be changed.
Battery operated buses in Copenhagen (20 min.)
Simon Baadsgaard, The City of Copenhagen
Thursday 10.06.2010
Session 4
Hall 1 (NLTM)
Focus on Meeting the Customer
Chairperson: Matti Lahdenranta, HKL
Conclusions from a comparative study on efficiency on rail.
Ruter AS took over responsibilities for organizing public transport (with exception of local trains) in the Oslo/Akershus region from 2008. One important characteristic of the PT in Oslo is the extensive metro and tram networks. Services are bought from internal companies, after annual negotiations. Ruter has experienced that costs pr km has increased over the last years, even if the quality was kept on the same level. This raised the key question: How to ensure efficient public rail transport, even if the metro and tram services are not tendered?
The pre-study takes a comprehensive approach on an overall level, including system design, benchmarks and other considerations. The focus has been to study the internal efficiency of the metro and tram services as specified, organized and operated today. Ruter will in their presentation focus on the methodology for measuring efficiency, more than just presenting actual results.
Oslotrikken will present a turn around process where the efficiency has been seriously improved by developing certain markets for the tram. The turn around process is labeled as Rullende Fortau (Rolling Pavement). Key focus has been frequency and easy understandable communication with customers.
Espen Martinsen, Strategic Planner, Ruter
• Currently holding the position as Strategic Planner within Ruter, responsible for product strategy and market analysis.
• Formerly Head of scheduling and route network in the low cost airline Norwegian.
• Education: Master in Business Administration from the Norwegian School of Economics and Business Administration (NHH).
Jan Egil Meling, Oslotrikken
• Currently Chief Financial Officer and head of planning dept. Oslotrikken, the tram operator in Oslo.
• Formerly various financial and operating positions within Unisys (IT) and Intersport (Sport)
• Master Business Administration, Høgskolen i Bodø
Thursday 10.06.2010
Session 4
Hall 3 (InformNorden)
Travel Planning and Traffic Information
Chairperson: Magnus Arnström InformNorden
Cooperativeness and Competition
Traffic Information and Public Transportation
In September 2009 the four major traffic companies in the Copenhagen area joined together in making a shared strategy for traffic information. The foundation of this shared strategic work has been a common understanding of the fact that the customer meets more than one company when travelling around Copenhagen, and that there is an urgent need for better traffic information when changing between trains, metro and busses.
The work of joining venture between the four companies has been a great challenge due to the fact that these companies in many areas are competitors in the market of public transport. Opposing agendas, biased views on shared solutions and different possibilities of economic support have been some of the obstacles in the process. Despite these obstacles the four companies have found common ground for a shared vision and common target points for enhancing traffic information in Copenhagen.
This presentation will share the process and results of making cooperation on traffic information between competitors in public transportation.
Sanne Højgaard Klietsch